Stansure Not Willing To Help - SHS***

I am unhappy that stansure is not interested in resolving my complaint. I have since complained that the dashboard is loose, they asked me to prove to them that it is part of the accident and this includes me paying KIA R1200.00 per hour to have the car diagnosed. I do not have that amount of money and I have since asked them to send an assessor out to drive with me so they can validate the issue but that has not happened. stansure even made it look like they cared for me by giving me back a certain portion of my premiums during the lockdown only to increase my premiums without informing me later on. this means that I am now paying them back what they gave me as if i asked for them to give me the money. I am a sad client. powerless and feeling bul**** by the same insurance company that told me not to worry and that they got me covered and protected. they failed to recover my excess from the TP and its clear that they did not do much to recover it and now they dont want to include the damages that were caused by the accident.