Complaint regarding my A class A mecedes benz and treatment from the dealership.

Till today i have not received my car back the dealership told me last week that they found out what is wrong and that it is something about the engen of the car. They are now today telling me that they got approval from Mercedes Benz that they must get quatations to replace or fix the engen. They gave me a Smart car to drive hence at this stage. I just want to know what my rights are as a consumer and is this type of service acceptable because to me it does not feel right at all.

Goodday Blackie

Hope you are good, just wanted to inform you that I still have not been contacted by one of your sales agents. I am available today on my cell phone and would appreciate it if they could give me a call today.

Kind regards

From: Blackie Swart <***> Sent: Wednesday, 06 November 2019 16:38 To: Amanda Booysen <***> Subject: RE: A class A, 180 cdi

Dear Mrs. Booysen.

Thank you for your mail and thank you for bringing your concern to my attention.

From your mail I understand that a new battery has been fitted to your vehicle after the purchase in May 2019. Approximately four months later a sound commenced and the idling became a concern. The idling and vehicle performance weakened, the vehicle was diagnosed and parts have been ordered. Upon fitment, additional diagnosis was required and up to date mentioned the vehicle is with the dealer. I further understand that a courtesy vehicle was provided during the down time.

I discussed the matter with the workshop team and it seems that they have identified a inconsistent injector operation on the vehicle. The Injectors have been ordered and the chances are good that they will be fitted as a matter of urgency to get your vehicle in good condition again. An update will be provided after the fitment has been completed.

I understand the uncomfortable condition that you find yourself in and respect the decision brought forward, I have forwarded your request to our Sales department, who should be contacting you shortly regarding any additional offers available.

I do apologize for the inconvenience during down time and assure you it is our best intention to resolve the vehicle concerns as swiftly as possible.

Kind Regards

Blackie Swart | Service Manager Stanmar Motors Tel. *** Ext: 7095 F2M. *** Cell. *** Email. ***

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From: Amanda Booysen <***> Sent: Wednesday, November 6, 2019 10:10 AM To: Blackie Swart <***> Subject: A class A, 180 cdi

Dear Blackie

I am a customer that bought the above mentioned vehicle at your branch, it is a 2014 model and it had 70 000 kilo of mileage when in bought it in May 2019. On the day of receiving the vehicle it did not want to start than the sales agent took into the workshop where it was confirmed that the battery needs to be replaced. Three weeks there after I took the car back and the old battery was replaced with a new one.

From the beginning of October 2019 the car started making a sound and its idling was weak is if the car did not have any power but when I start driving its drives but every time I start it the idiling would be very weak and it got weaker and weaker. I reported it to the workshop at your branch immediately and they booked in the car for one day. It was indicated to me that there was a part that needs to be replaced and they have ordered it. On the 29th of October 2019 I took in the car to the workshop for the part to be replaced and I thought I would maybe get the car back the 30th of November 2019 and the problem would be solved.

To my surprise up until today 06 November 2019 I still have not received the car back and the problem has still not be solve. Olivia from the workshop kept me updated and informed me that after the part was replaced the car is still having the same problem. Yesterday I followed up again and was informed that your technicians are not engaging with the technicians of Joburg in order to establish what the problem is. I in the meantime am using a smart that the was borrowed to me by your branch.

The above is just the background towards my new decision that I am no longer interested in the abovementioned car because due to the above I don’t think this is the product that I bought. I my understanding I bought a second hand car that was still in good condition but with the challenges that the car is currently giving me and don’t feel comfortable to continue with this car. I hereby request for another car with the same value and kilo on it which I can at least feel comfortable driving it for the next two years without the above challenges.

I am deeply disappointed at the moment because when I bought the car I thought I was buying a car that is in good condition but due to the fact that it gave problems from day one that I received it, it’s is obvious that the car was not in good condition at all.

Await to hear back from you as soon as possible. My name is AMANDA BOOYSEN you can contact me on ***.

Kind regards