Unprofessional Consultant

I need Hello Peter to help me asap regarding this matter. My standard bankhome loan account has been handed over to the SBM Attorneys, yesterday 10 June 2019 I called through to the SBM ATTORNEYS asking for an account number that I can make the payment. I was assisted by Khanyisile Sibeko who was very rude and unprofessional. She told me I need to make a full payments of R32000. I tried explaining that I'm not working so don't have that amount of money right now. I asked for a solution and a way forward because it's frustrating she told me I will understand when the sheriff's come to my tomorrow on the 12 June 2019. After we were done talking on the telephone I recieved threatening messages about Sheriff's. I called again and I was assisted by Londiwe çwho told me what to do. Khanyisile Sibeko then sent me rude emails that I should stop sending her emails requesting that she calls me and I was merely returning her call. I need serious help regarding this thank you.