Very Bad Service

I Marcia is very upset with the service im getting from stangen ever since I joined stangen my experience was the worst and it didn’t became better . myself and my husband have a stangen policy active due to our home loan that is registered on my name the bank required my husband to add on his policy disability cover , retrenchment , income protector but one of the stangen consultants told him due to his occupation he cannot add these benefits. I m writing this email becuase you guys give me husband excuses all the time and im pay both the bank and yourself for the same life cover and months which is very unfair towards us , when I took out this policy this wasn’t mentioned to me and my husband the time I advise the consultant to call my husband to activate his life cover with you. everytime i call them there no Team Leader available to help me i have logged a complaint but no got back to me and my husband The service is beyond the word bad and even consultants service are very bad they dont service client with pride They have debited my husband account which they advised me on the 11/11/2021 they wont debit his account which they did since we requested to cancel the policy