MK
Mpumie K
1 reviews | Active since Jan 2018
29 Mar 2023, 08:59
Unhuman treatment
My child died on the 14th of March, is refusing to pay. I can't bury my child now, it been almost 3 weeks my child is in the mortuary, My policy started in 2018 now I'm asking for all my money back they are telling me I joined in 2020. I guess my child will be in that cold for longer!!!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Stangen's replyOfficial
29 Mar 2023, 09:26Good Day Mpumie
Thank you for referring your concerns via Hello Peter.
We confirm that our claims department has been in contact with Mr Paul Maloka regarding the claim in question. The deceased in question has no documentation which makes the claim assessment difficult to finalize.
The above has been communicated to the claimant Mr Maloka.
Kind Regards
Stangen Team
Thank you for referring your concerns via Hello Peter.
We confirm that our claims department has been in contact with Mr Paul Maloka regarding the claim in question. The deceased in question has no documentation which makes the claim assessment difficult to finalize.
The above has been communicated to the claimant Mr Maloka.
Kind Regards
Stangen Team
Stangen's reply29 Mar 2023, 09:26
Official
Good Day Mpumie
Thank you for referring your concerns via Hello Peter.
We confirm that our claims department has been in contact with Mr Paul Maloka regarding the claim in question. The deceased in question has no documentation which makes the claim assessment difficult to finalize.
The above has been communicated to the claimant Mr Maloka.
Kind Regards
Stangen Team
Thank you for referring your concerns via Hello Peter.
We confirm that our claims department has been in contact with Mr Paul Maloka regarding the claim in question. The deceased in question has no documentation which makes the claim assessment difficult to finalize.
The above has been communicated to the claimant Mr Maloka.
Kind Regards
Stangen Team
MK
Mpumie K's updateReviewer Update
29 Mar 2023, 10:09This was discussed during the agreement and you guys also confirmed that on receival of documents required (all documents sent) a payout will be done.
MK
Mpumie K's update29 Mar 2023, 10:09
Reviewer Update
This was discussed during the agreement and you guys also confirmed that on receival of documents required (all documents sent) a payout will be done.
MK
Mpumie K's updateReviewer Update
29 Mar 2023, 10:11It's surprising how debiting is not but when you have to pay it's an issue
MK
Mpumie K's update29 Mar 2023, 10:11
Reviewer Update
It's surprising how debiting is not but when you have to pay it's an issue
MK
Mpumie K's updateReviewer Update
29 Mar 2023, 10:19I think it's only fair that all premiums debited, from inception be refunded, what are we supposed to do the child that's been laying there for so long? what kind of creatures are you?????
MK
Mpumie K's update29 Mar 2023, 10:19
Reviewer Update
I think it's only fair that all premiums debited, from inception be refunded, what are we supposed to do the child that's been laying there for so long? what kind of creatures are you?????
Stangen's replyOfficial
29 Mar 2023, 11:23Good day
Please note the claims department has already communicated to the claimant that the child's benefit will be voided, and all premiums paid for the child will be refunded.
Kind Regards
Stangen Team
Please note the claims department has already communicated to the claimant that the child's benefit will be voided, and all premiums paid for the child will be refunded.
Kind Regards
Stangen Team
Stangen's reply29 Mar 2023, 11:23
Official
Good day
Please note the claims department has already communicated to the claimant that the child's benefit will be voided, and all premiums paid for the child will be refunded.
Kind Regards
Stangen Team
Please note the claims department has already communicated to the claimant that the child's benefit will be voided, and all premiums paid for the child will be refunded.
Kind Regards
Stangen Team
MK
Mpumie K's updateReviewer Update
29 Mar 2023, 11:39Voided, and who must pay for all costs involved for the funeral? Who honestly has money laying around, we pay for these policies for such events. all premiums from inception MUST be paid back immediately, this is unacceptable. we will be taking this further. Your reviews are awful, had we saw that prior to taking these policies cos this is pathetic. WE WANT TO BURY OUR CHILD, is that too much to ask.
MK
Mpumie K's update29 Mar 2023, 11:39
Reviewer Update
Voided, and who must pay for all costs involved for the funeral? Who honestly has money laying around, we pay for these policies for such events. all premiums from inception MUST be paid back immediately, this is unacceptable. we will be taking this further. Your reviews are awful, had we saw that prior to taking these policies cos this is pathetic. WE WANT TO BURY OUR CHILD, is that too much to ask.
MK
Mpumie K's updateReviewer Update
29 Mar 2023, 12:13Time is ticking, WE MUST bury our child. please note that we are involving the media in this matter now. All those premiums must be paid back.
MK
Mpumie K's update29 Mar 2023, 12:13
Reviewer Update
Time is ticking, WE MUST bury our child. please note that we are involving the media in this matter now. All those premiums must be paid back.