Stangen / king price worst insurance company ever

PERSON HAD LIFE POLICY WITH THEM AND DIED OF NATURAL CAUSE, WHEN ITS TIME TO PAY OUT AL OF A SUDDEN THEY WANT MEDICAL CERTIFICATES OF FOUR YEARS BACK GOT AND SEND IT IN NOW THEY WANT DOCTORS CERTIFICATE OF 3 YEARS BACK AND RECON THERE WAS MONEY OUTSTANDING ON DOCTORS ACCOUNT THEY WILL DEDUCT IT FROM POLICY BULL SHE HAD A MEDICAL AID AND WHY AFTER 3 YEARS THERE'S MONEY OUTSTANDING, NEXT THEY WANNE KNOW WHY PERSON HAS BOUGHT SO MANY STUFF AT DISCHEM, WHAT THE HELL IS THAT GOT TO DO WITH POLICY, THEY ARE LOOKING FOR ANY LOOPHOLE NOT TO PAY OUT AND DEDUCT MONEY STAY AWAY FROM THEM WORST SERVICE EVER