1 reviews | Active since Aug 2017

01 Aug 2017, 10:31

Staff with attitude

<p>Stangen increased my premium for the first time since 2014. Phoned their offices to find out how can they take money from an account whithout letting the client know that their will be an increase. While i talk to the person she starts talking and when i told her that i am busy talking, she tells me that i am talking while she is talking....</p> <p>Really!!!! what happened to to the word customer service.</p> <p>I have struggled for a long time to get a copy of my policy document with this company. (Only emailed it to me in July 2017</p> <p>Makes you think what is really going on there.</p>

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Replies (1)
's update08 Aug 2017, 10:44
Reviewer Update

Client phoned me back and send me letter of increase.