SG20_***

Good day,

I would like to bring people’s attention to an insurer named Stangen Underwritten by The Standard Insurance Company Limited. The reason is that they are inhumane and have a poor claims handling manner.

This is the sequence of events as it transpired.

On the 01/06/2021 I received an anniversary e-mail from Stangen stating that my policy premiums will not increase for the next 12 months. I was of the opinion that the policy was over a year old due to there e-mail. Also I never received any policy schedule so I could not make any reference.

On the 03/06/2021 my father and last parent unfortunately passed away due to health complications. I then lodged a claim on the 04/06/2021, which I received a reference number and confirmation that I will be contacted before the end of the day. This did not transpire No the 05/06/2021 being a Saturday I decided to call their offices to find out what documents ect will be required to honour the claim, I was then advised that they will call me on the Monday 07/06/2021 in the interim I had to download the documents from the website to complete and return to them.

I decide on the 07/06/2021 at 12h00 midday to get the insurers physical address to hand deliver the documents as I still did not receive any form of communication from them. I was met in the reception at the King Price Offices by Lindisimiso Mlambo who took the documents I had and advised that I need to forward my ID as well as my father’s ID copies for the claim to be evaluated. On the 08/06/2021 before receiving the outstanding documents I was advised that the claim is repudiated due to the inception date of the policy being 01/07/2020. In essence I was literally days away from reaching the inception date, I was not happy and mad my way to their offices. I met the team manager that smiled even removed his face mask to my face when handing me the documents to advise that they will not be paying. This to me is clearly in humane, I then cancelled the policy and left. The purpose of this is for people that are insured with this company to request your documents and check everything beforehand. THEY PURPOSELY CHECK FOR REASONS NOT TO PAY CLAIMS.