my patience ran out...so much money paid...so much hurdles to get your own money paid

I was happy with stangens process and payments every month. But all changed this year. I get stangen deducting money 2 days before payday , then i get billed bank charges for missing a payment. which for me was fine until i got retrenched. I have a salary protection. I contacted them the minute i was told that i am being laid off..the call centre tells me that i must send documents as soon as i am at home, i send documents,no reponse...a week later i get response saying i have to wait 3 months before claiming.ok fine the min september hit i contacted them via email,phone...multiple call centre people and divisions i had to be speaking too.. its the weekend of september where majority payments gets paid out and even while all my correct documents are completed and sent. i have not received a call nor a sms or email to say its approved or payment date.. i swear you guys are making people feel like they need to beg for their money that we have paid religiously for years. im very disappointed .. i am currently still waiting for a call that you chat service on your website has logged..urgency for payment is known via sms and email but yet nothing comes from anything when its your turn to give us your service.