rvdM
rae van der Merwe
1 reviews | Active since Feb 2013
09 Jan 2024, 10:34
Life policy mess
I am still waiting to hear if i must do an hiv test as they contradicted their own policy by saying we must yet telling me I didn’t have to What happens when the time comes to pay out will this be their excuse not to pay out I have also told them their admin did not put some correct answers on the forms but they still have not corrected it Ive been paying this life policy for years and no one has the decency to contact me to make sure everything is 100% for this policy to pay out one day
Can someone in management call me to sort this out once and for all or cancel my policy with me following up with legal advice
Done waiting and call centre is useless
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Replies (1)
Stangen's replyOfficial
01 Feb 2024, 08:39Good Day Rae
Thank you for referring your concerns via Hello Peter.
Please note being send for an HIV test it's not a standard process when taking out the cover with us, however it is on individual basis it is triggered by the answers clients give during the medical and lifestyle underwriting. This means if you were not sent for HIV test it was required.
We have emailed you a detailed response addressing all your concerns on your personal email address.
Kind Regards
Stangen Team
Thank you for referring your concerns via Hello Peter.
Please note being send for an HIV test it's not a standard process when taking out the cover with us, however it is on individual basis it is triggered by the answers clients give during the medical and lifestyle underwriting. This means if you were not sent for HIV test it was required.
We have emailed you a detailed response addressing all your concerns on your personal email address.
Kind Regards
Stangen Team
Stangen's reply01 Feb 2024, 08:39
Official
Good Day Rae
Thank you for referring your concerns via Hello Peter.
Please note being send for an HIV test it's not a standard process when taking out the cover with us, however it is on individual basis it is triggered by the answers clients give during the medical and lifestyle underwriting. This means if you were not sent for HIV test it was required.
We have emailed you a detailed response addressing all your concerns on your personal email address.
Kind Regards
Stangen Team
Thank you for referring your concerns via Hello Peter.
Please note being send for an HIV test it's not a standard process when taking out the cover with us, however it is on individual basis it is triggered by the answers clients give during the medical and lifestyle underwriting. This means if you were not sent for HIV test it was required.
We have emailed you a detailed response addressing all your concerns on your personal email address.
Kind Regards
Stangen Team