Gives a run around when they have to pay a claim

I want to say I had the absolute worst experience claim process All documents were submitted but no they still wanted to confirm my Mom's last hospital even After a PMA was filled in by one of the recent doctors my mom seen...

I had been disappointed knowing that if the claim was paid sooner I could have done more but I am leaving this here for anyone who wants to take up a policy with them when its time to pay you will have a run around trust me so don't even start