Claim rejected for my own blood

I am so disappointed with your claim department.My uncle lost his job due to his illness and was unemployed.As a bread winner of the family everyone is my responsibility .He took out a funeral plan with you guys and yet he was never informed that the policy must deduct from his own account as his account was closed due to no income.Same applies to my brother he out took a policy with you guys and was deducting from the same account number and the funds were paid when he passed away.Its a shame for us going through such difficulties and yet you guys don't have any sympathy for us as family as we waiting for these funds to bury him on Saturday.So disappointed with such a pathetic services and i will never ever recommend any to you guys.You don't deliver what you promise