Fix your mess

Standard Bank Life Insurance debited my account 5 days before my debit date. I contacted them to find out why my account was debited before the agreed debit date. the consultant informed me that it was like that since December due to people getting paid earlier. I informed the consultant that i never gave Standard Bank permission to debit my account earlier as i agreed to a certain date because i know that i will have money in my account. The consultant couldn't give me an answer as to why my account gets debited earlier and called her supervisor. According to the supervisor i gave the permission when i took out the life cover, which i cannot remember. She indicated that she will send me the recording, I'm still waiting. I reversed the transaction from the bank as that money was for another commitment. I received an sms on the 26th to say I've missed a premium. I called standard Bank again indicating that my debit date is only on the 27th, how can I miss a premium before the 27th. I requested that the debit order be resubmitted. I called on the 30/07/18 to inquire why the debit didn't go through my account. I was informed by Chaseral that my payment was received and that my debit order date is now on the 14th. Where am i going to get money on the 14th? When did i agree to the 14th? Who gave you permission to debit my account before the agreed date? On 31 July i received the sms again that my premium was missed. This is really an inconvenience. This service is beyond pathetic and you are considered one of the biggest banks? Based on what? At this point it looks like standard bank is looking for a reason for me not to be covered. Can you please fix your mess as you are causing unnecessary admin for me because of your uselessness.