poor customer service and business ethic

Been a regular customer to this brand and the products are amazing, the customer service however is very disappointing.

on my last purchase i recieved the products with the bottle broken, and the rest of the products which leaked into the box. The goods were not packaged properly and their excuse was they did not know it was too be couriered and so didnt package it properly or mark the box fragile.

they refused to replace the products and further did not even communicate this, i had to constantly call them. a business that lacks integrity in saying they will call you back and does not.

the strangest part i find questionable in their business ethics is i have introduced clients to this brand and male friend he recieved free goods on collection, of his order. yet this issue was dealt with so rudely and abruptly.

yet as a female business owner i tried to support and uplift this brand.