Faulty product

As a new customer of Standard Beauty, I wanted to try the products and opted to purchase the starter kits, and see if it was going to be my new product range. I was running out of some products and wanted to try some of the other products, I have not used as yet. With my first purchase, I received the products neatly packaged in a Standard Beauty box covered with straw and a guide to use the products. I was really impressed with the packaging and the care they took, in the packaging. However my second purchase left me feeling a bit underwhelmed, the products came loosely packaged in the standard courier box. Without a how-to-use guide. Never the less, I started using some of the products I have not used before, one of them being the glow guardian. I packed the products in my toiletries drawer and next time I checked the entire bottle was empty in my drawer. I was very confused by this, as the cap was on secure on the product and its a spray pump and the top of the bottle is embedded in the bottle and was tightly secured. Yet the product leaked while laying on its side, in the drawer. Due to work, I am sometimes not at home for periods of time and therefore was not able to actively communicate with the customer service with in the 7 day period. And honestl, it was not high on my priority list at the time. However, when I had the time. I tried my best to explain this matter to the Customer service representative. Lindi. Back and forth emails, with her last email to me, stating that " their reasonable thinking is that the leak is due to poor closure". Come on, Im not a 3 year old. I can close and open products!! I would not waste my time, to email them. If I felt for 1 second that I was negligent in anyway!! There is a defect in their bottling!! I am not looking for free products, I merely wanted them to collect the bottle and do an investigation of my bottle. The product leaked while in my care yes, but im not a magician I did not make the product disappear it leaked from the bottle while being closed. Even if, I was at fault as a goodwill gesture they should have checked the bottle/ Product. It's a liquid and the product was not even used by me. This poor business practice and the lack of customer service is pathetic. I will not be continuing supporting this business. I will happily pay extra to ensure the products are sealed properly and I can actually use the item. I didn't even get to use the glam glow and Im being accused of "poor closure". when they refused to check if they might be the ones who never sealed the product properly in the first place.