Terrible customer service and no recourse on buying

I purchased 2 products from Standard Beauty, both products were defective. One was evidently tampered with, and the others packaging broken thus the integrity of the product questioned. They refused to refund the second the second product their customer service and sales agents do not get back to you, and there is no signage showing their policies. The EGG takes no responsibility for transactions made at their store by their staff either. They still have both products and it seems that when you purchase from them they ghost you on after sales service so you have no recourse at all. 6 weeks later I am still waiting for them to come back to me. They should be upfront and tell customers that they have a no return or refund policy but they don't. Their slip even says they will refund but they don't, instead they argue with you and tell you why they are right and you are wrong.