Online banking is moving backward

<p>Each and every month since December 2016 we have been experiencing problems with the online banking system. either the scheduled payments fail or we are unable to access / edit scheduled payments.</p> <p>When we contact Customer Care Centre (which is a pain getting through to an "available" consultant) the response is always "we will refer the problem to the IT department". After a few days we are able to access scheduled payments, but come the next time we try to access scheduled payments, we start the WHOLE PROCESS again. </p> <p>We have spoken to and e-mailed numerous "consultants" and bank officials, but the problem just continues.</p>