Zero service at SBIB

SBIB should not even consider calling themselves an insurer that provides customer service as there's ZERO. Really, should your clients be subjected to this kind of zero service because of WFH transition. I called *** once again, held on for 34 minutes until I cut the call, tired is auto voice recording whilst holding. Poor clients, I am really escalating this query to FAIS Ombud as you do not deserve to hold an insurance licence