Zero feedback after SLA expired.

8/01/2026 I sent a mail to *** regarding a refund of premium for a Flexi Life cover. I was furnished with Case #***7 and the auto-reply stated "We confirm the receipt of your email and advise that we endeavour to get back to you within 3 business days..." We are now on the 6th business day as at 16/01/2026 09:15 and to date I have not received any call, nor email correspondence. I will give the bank time until this complaint runs out of its 14 business days, then I will proceed to lodge it with the FAIS and Banking Ombudsman.