Zero Customer Service or Response in Attempts to cancel my policy after a 103% increase in 3 years!

While this was resolved at the 11th hour I felt it important for the public to know with transparency the terrible experience I had with this bank. It cost me a tremendous amount of my time and emotional energy to get this resolved. It took the bank from May 2025- 30 of July 2025 3months, to answer 3 emails to cancel my insurance policy. ---I'm appalled at the total lack of response to my emails (all done following Standard Bank's procedure), with NO response for nearly 3 months. - This was once a bank I touted to others, after 30 years as a client! Now I would urge people to stay away from Standard Bank. No one takes responsibility. They are arrogant and they have no idea how many customers they are losing simply due to a total lack of customer care. - Just look at their trust index on Hello Peter, it's 2! ---- It's a Bank, and it's 2 for trust?? -- This should say it all. Customer service is nonexistent. - After 3 emails with no response, desperate to cancel my policy, after seeing that within 3 years we had 103% increase, yup... and the phone calls to cancel, I still never got a response. I have NO trust whatsoever in this bank. I have reported them to the financial Board, and I'm still waiting to hear back about the reason (no justification for such an increase), no radical recent claims etc. - How they could 'rob' clients 'blind' with such increases? - Be warned. If you're trying to cancel your policy best you give it plenty of time and be sure to follow up. --- My all-round experience with this bank in the last several years has left me considering moving to another bank. Very disappointing. To date, it finally got sorted out 2 days before my new policy with another provider was due to kick in, only after submitting a complaint. - I felt it was important to let people know.