Your service sucks BIG time

I am so annoyed with the service I get from standard bank every month I pay with no problems what so ever, but the minute I submit a claim it gets rejected not once since I have submitted a claim does it get approved the first time around I must always complain first before anything get's done. Why give me the run around for things I pay for every month. You make sure your assessor's give a bad report so that people's claims get rejected. I mean it's not like it's coming out of your pocket I pay my premiums every month so basically I pay for the claims I submit. Not once has a claim been approved the first time around why. If you carry on like this you will lose clients. I'm not claiming because I want to but because there's a need for it. Stop treating people like ********* please if you don't want people to claim then why are you providing the service. Your service sucks big time and like I said it's not the first time as it happens all the time!!!!