Yet again the service is disgusting

It seems that if you want anything out of standard bank insurance the only way is to complain on hello Peter. Standard bank insurance rejected half of my claim because of a clause that is not in my contract and referred me to the ombudsman, problem is one of the things the ombudsman requires is a letter of rejection. I phoned twice and promised twice that I would have it by the end of the day- that was a week ago and I'm still waiting. I am so over their complete I unprofessionalism, and empty promises.