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MM
Minnie M

1 reviews | Active since Sept 2015

16 Jul 2024, 14:11

Yes please do.

I am an "oldie" complaning about this company. I told them it will be that way. People, Standard Bank really doesn't care about any clients (OK, maybe about 100 or so) The people who don't have money and really need payouts, aren't important to them. They will in fact, try every thing to not pay a claim. I lost my husband to Covid........and the sales person didn't know what he was doing. So, instead of paying me the money my late husband "paid" towards contributions, they are not paying, but rather keeping the *********** sales person!!! Maybe to sell more policies to people who cannot understand him. And, by the way, it's not a HUGE policy at all. There's no feeling for customers whatsoever. And I am trying to get hold of the Ombutsman, but just keep receiving feedback from an assistant...........

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Replies (2)
MM
Minnie M's update04 Sept 2024, 11:31
Reviewer Update
Oh dear me.......useless and a "we don't care" attitude is actually a compliment for them. They don't care at all, really. I actually cannot believe that I must battle for the rest of my life with Standard Bank and The Ombutsman - ALL THE SAME. It seems it's about WHO you know and not WHAT you know. I'm beginning to wonder if we even have a real Ombutsman. (This to mention - this policy is not even 1million - it's half of that)
MM
Minnie M's update06 Sept 2024, 11:58
Reviewer Update
Hi, you've already looked into this matter. I simply cried about you not paying out a policy. Standard Bank doesn't care, I feel they just want to make money. And that at the expense of struggling clients. I don't get any feedback from the Ombutsman at all. Just from his assistants. PLEASE can you help? I received R180 000 (because they were "kind"), so effectively I only want the rest of the R500 000.00 to be paid to me so that I can make reservations to my house. Iit's only R320 000.00 and I feel so helpless about this all. I am really struggling - the outstanding amount is not a lot for a large Company like Standard Bank. PLEASE. PLEASE, PLEASE help me to come to rest over this.

My ID: *** 086
My late husband's ID: *** 081

Thank you