would of given 0 stars if possible. building claims rude and not doing there job

My claim was submitted in feb already and after there services provider was here my gate motor still isn’t working. I've contacted them again and now the nr is no longer in service.

I called in again about 2 and a half months ago after no joy with the service provider and was promised to be called back before close of business the same day (still waiting)

Called I again about a month ago and logged a request to be called again as they said the relevant person to assist wasn’t there (also still waiting)

Called again last week with no joy.

Then finally reached Melicent Tauke last week, she was unbelievably rude and unprofessional and then when I asked to speak to a manager she just put me on hold and after 30 min cut the call. (I would please like urgent feedback with this as its absolutely unforgivable to treat a client like that)

I called in again on friday and gave a gentleman my claim nr and asked to be called back as now after all the holding on my airtime ran out. After being promised he will call back immediately (I am still waiting)

Please be advised that I have given standard bank more than enough time to resolve this and will not be treated this way. Its been over 3-4 months

now after calling in again today and put on hold for 52min before I reach anyone they say they also cant reach the service provider and that it basically now my problem?

I mean really, how on earth does that work.

even sent them mails inbetween all of this with no responces