Worst vehicle insurance possible at Standard Bank

I had a minor accident with my car last year. The assessor phoned me and asked for pictures of the damage which I supp****. He then went ahead and made up a quote. He Told me that the damage was close to 50% (write off value) of the cars value but that it should be possible to fix. I handed my car to the panel beaters on 18 January 21 and was told the car would be done on the Friday. Thursday I was phoned by the assessor telling me that there is additional parts required that they found while stripping and this pushes the damage way over 50% but that the car cannot be written off now because there was already expenses with repairs. I made a plan and got the most expensive part and 2 smaller parts second hand myself, but now I still have to pay several R100 out of my own pocket to get my car back. I have tried phoning Standard bank insurance but like all previous times got cut off. I emailed them but like ussaul no response. Last year I also tried to add another vehicle to my insurance, many emails later and I am still waiting for them to phone me back. I did try to add the car over the phone but call was cut off and they never bothered to try and phone me back. Best to avoid this companies insurance.