Worst service of my life

On November 29, 2021, while still covered by Standard Bank insurance (brokers) and Hollard (underwriters), I had a prang that resulted in damage to a third party's car. Trying to lodge a claim with them has been totally unsuccessful and I'm met with a wall of indifference/sheer apathy, incompetence and general passing the buck. Is that what they were so happy to take my premiums for? (Very helpful in signing one up but next to useless in opening a claim, leaving me "holding the baby".) First I'm told they can't find evidence of my on their computer systems/record and that because they are such a big company and work with six different underwriters, they can't find my data. Then when it is retrieved, I"m told that my policy, which was only taken out in 2021, lapsed in 2017. Numerous emails and internet messages go unanswered with promises of "one of our team will get back to you". I have never experienced, or imagined, such bad service.