Worst service no feedback

End of 2022 Standard bank Insurance sent a contractor to do work at my property, they messed up and now I have damages to my gutters, widows, and side wall. I log the complaint with the complaints department. We are heading into 6 months from when the internal assessor from Standard bank has instructed that the contractor needs to repair and replace all damaged after the poor workmanship. I was assisted by one person whom I cannot take away the level of service and extra mile Saudah Hendricks. Before she went on leave has requested feedback on my complaint as the contractor was not helpful at all and has been dodging call and mails. The internal assessor was helpful in the begin however is now he is avoiding me like the plague. The Internal assessor asked that I get quotes done as they also struggling to get hold of the contract, which I did and sent over a month ago with no feedback. I mailed the stand in person for Saudah I also cc Tebogo Dlepu & to Rebecca Mhnlongo who both have chosen to ignore my mail. I now found out that Palesa Maduna has canceled my complaint and claim without a valid reason. I will be taking legal action.