Worst Service, Frustrated

I'm getting frustrated by Standard Bank Building Insurance. My geyser burst and I have sent through the documents they requested, and I have not received any feedback since. I have made follow up calls and I was given the email address of my claim handler, when I sent the email I received an out of office reply. I then sent through the email to the email address stated on the out of office reply, in which I received another out of office reply. At this point I am not sure if my claim will ever be handled. The service is horrible. I have a car insurance with them too and I am considering changing it since this is the kind of service that they are offering. This is really frustrating. From reading the reviews, I can tell that there's a lot of dissatisfied customers and I do not think Standard Bank Insurance cares, I am losing hope really.