TH
Teresa H
1 reviews | Active since Aug 2019
14 May 2026, 08:29
WORST SERVICE EVER FROM STANDARD BANK INSURANCE
EXPERIENCED THE WORST SERVICE DELIVERY EVER FROM STANDARD BANK INSURANCE
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Replies (3)TH
Teresa H's updateReviewer Update
14 May 2026, 10:05Thank you for your reply that our complaint will be investigated, but we will not put our life on hold for any immediate response.
TH
Teresa H's update14 May 2026, 10:05
Reviewer Update
Thank you for your reply that our complaint will be investigated, but we will not put our life on hold for any immediate response.
TH
Teresa H's updateReviewer Update
15 May 2026, 13:34Yesterday the bank contacted us and said the assigned plumber must install our geyser before 11h00 today. They followed up with an e-mail too. An Executive Complaint Specialist was assigned to our case. The lady who phoned yesterday promised to phone today at 12h00 to follow up about the progress of the installation. It is now 13h30 AND WE RECEIVED NO CALL. I have sent an e-mail to the person dealing with our complaint and even phoned the Complaints Dept and left a message more than an hour ago that we must please be contacted urgently. No response from their side. Worst service ever!
TH
Teresa H's update15 May 2026, 13:34
Reviewer Update
Yesterday the bank contacted us and said the assigned plumber must install our geyser before 11h00 today. They followed up with an e-mail too. An Executive Complaint Specialist was assigned to our case. The lady who phoned yesterday promised to phone today at 12h00 to follow up about the progress of the installation. It is now 13h30 AND WE RECEIVED NO CALL. I have sent an e-mail to the person dealing with our complaint and even phoned the Complaints Dept and left a message more than an hour ago that we must please be contacted urgently. No response from their side. Worst service ever!
TH
Teresa H's updateReviewer Update
18 May 2026, 08:34EVENTUALLLY!!!! after 12 days of utter frustration and annoyance our geyser was finally replaced. The worst service thinkable and most unpleasant experience we had.
Thank you to Adeela Golding and Gugu Nkosi at Standard Bank Insurance for giving prompt attention to our case when we were at our wits end. Your service did not go unnoticed; it was really appreciated.
The first assigned plumbing company failed dismally at delivering service and where a second plumbing company had to be assigned to attend to our problem.
Thank you to Drips and Leaks plumbers for your prompt and excellent service, Johannes and Hendrik who delivered excellent service with the installation.
Thank you to Len at Len's Electrical Services for your prompt and excellent service too for doing all the electrical connections.
We hope we never ever have to go through such an ordeal ever again, that we had to eventually approach Hello Peter out of desperation which certainly helped speed up the process of getting our geyser replaced.
Thank you to Adeela Golding and Gugu Nkosi at Standard Bank Insurance for giving prompt attention to our case when we were at our wits end. Your service did not go unnoticed; it was really appreciated.
The first assigned plumbing company failed dismally at delivering service and where a second plumbing company had to be assigned to attend to our problem.
Thank you to Drips and Leaks plumbers for your prompt and excellent service, Johannes and Hendrik who delivered excellent service with the installation.
Thank you to Len at Len's Electrical Services for your prompt and excellent service too for doing all the electrical connections.
We hope we never ever have to go through such an ordeal ever again, that we had to eventually approach Hello Peter out of desperation which certainly helped speed up the process of getting our geyser replaced.
TH
Teresa H's update18 May 2026, 08:34
Reviewer Update
EVENTUALLLY!!!! after 12 days of utter frustration and annoyance our geyser was finally replaced. The worst service thinkable and most unpleasant experience we had.
Thank you to Adeela Golding and Gugu Nkosi at Standard Bank Insurance for giving prompt attention to our case when we were at our wits end. Your service did not go unnoticed; it was really appreciated.
The first assigned plumbing company failed dismally at delivering service and where a second plumbing company had to be assigned to attend to our problem.
Thank you to Drips and Leaks plumbers for your prompt and excellent service, Johannes and Hendrik who delivered excellent service with the installation.
Thank you to Len at Len's Electrical Services for your prompt and excellent service too for doing all the electrical connections.
We hope we never ever have to go through such an ordeal ever again, that we had to eventually approach Hello Peter out of desperation which certainly helped speed up the process of getting our geyser replaced.
Thank you to Adeela Golding and Gugu Nkosi at Standard Bank Insurance for giving prompt attention to our case when we were at our wits end. Your service did not go unnoticed; it was really appreciated.
The first assigned plumbing company failed dismally at delivering service and where a second plumbing company had to be assigned to attend to our problem.
Thank you to Drips and Leaks plumbers for your prompt and excellent service, Johannes and Hendrik who delivered excellent service with the installation.
Thank you to Len at Len's Electrical Services for your prompt and excellent service too for doing all the electrical connections.
We hope we never ever have to go through such an ordeal ever again, that we had to eventually approach Hello Peter out of desperation which certainly helped speed up the process of getting our geyser replaced.