Worst service ever. Everytime

The worst experience ever. This is most probably my 5th claim in more than 5 years and everytime I logged a claim I receive the same service. Their is no follow up from their side. You need to call the service provider they allocate to you as they won't call you. I stay in witbank and then they will allocate a service provider in Nelspruit. Then the service provider must first get authorization for traveling. That takes about 3 working days.

I have logged a claim on the 20th of May. It is now the 17th of June. No service provider have contacted me yet. The first provider they allocated I called him about 16h00 in the afternoon and it sounded like he was sleeping. The second service provider they allocated the one number has only 9 digits and the other number only goes to voice mail.

If I could give them a zero rating I promise I will.

I have when I logged the claim included a damage report as well as a quotation for the repairs or replacements. I have done all the work for them as I have seen Iin previous claims they don't like to work. And still no luck. But at the end of the month they get their money.