Worst service ever award goes to Standard Bank Insurance

One hour and 20min on hold, just to have call disconnected 1 minute after someone FINALLY answered when i was "put on hold to check something"... and no calling back ???? Another 30minutes on phone, call disconnected. WORST SERVICE EVER. No replies on emails. Contact number of consultant that is given "does not exist". Monthly premiums get paid every month - for what ?? After this claim (which looks like could take weeks) I am cancelling all my Standard Bank products.