Worst service ever (as usual)

So here I am back at Hellopeter wrt Standard Bank insurance again. I sent an email to Standard Bank Insurance on 14 July and was promised a reply in 48 hours (Case No ***4). On the 18th I sent a complaint as I had no reply from Standard Bank Insurance (Case No ***6). Well guess what, it's now the 27th of July and I still haven't received any feedback whatsoever from either Standard Bank Insurance or the Complaint line. If they cannot reply to one simple email, can you imagine what will happen if you need to claim? This is not an isolated incident and happens EVERY TIME I try to contact Standard Bank Insurance. The only way they get back to me is if I complain on Hellopeter. BE WARNED....