Worst service ever

Guys standard bank customer services is terrible guys!!!!i logged a dispute and complaint in april this year for some money that was taken from my account and up til now no feedback..i have been calling them and all they say is they will escalate the issue...everytime i call....i wasted hundreds of rands in airtime calling them.finally i requested to speak to a manager twice and the agent puts you onhold for over 15mins until you eventually drop the call!!!!i work for an FSP and i know how to treat my customers!!!this is blood bull****..i have logged many complaints however until today no feedback...i want a callback from a manager urgently and i want my issue resolved and i am hoping you guys will compensate me the airtime and time f### wasted on you guys....there's the reference numbers *** and ***