Worst Service Ever

<p>I had a query regarding the funeral insuarance I took out. The insurance was explained over the phone and advise I will received the necessary documents, which till today I have never received . I send an email on the 28/10/16 to cancel my policy due to no response / reply I re-send my email on the 1,2 and 3 Nov 16 to follow up regarding my request. I have only received a response on the 23/11/16 stating there is no documents and I will not received my money back what I paid and this was not communicated. I requested the recording of my phone call to take this matter further to date I have also not received this recording. Truly terrible experience and Standard Bank had no empathy at all in my setuation. To date the matter is still unresolved.</p>