Worst service ever

Good day. I’ve got a policy with Standard Bank . Which is underwritten by Hollard . I’ve lodged a claim on the 6th November 2020. Since then I have been getting the runaround from Both Standard Bank as well as Hollard . My ignition of my car is faulty . My car was towed to a VW dealer . The only time I knew about it was when the breakdown company called me . That was on the 10th November . I’ve been sending emails everyday asking about my vehicle but no joy . Why must I send emails and phone the insurance company regarding my vehicle. On the 11 th and assessor went to look at my vehicle . And still no joy. Every time I send an email . I get feedback saying they waiting on the report . I went to the dealer today at 14:00 hrs to find out about my vehicle. I was told by the service advisor that they spoke to the assessor and he said he will not sign off the job card cause if it’s wear and tear I will have to pay for it . The service advisor called him up at 14:15 and he didn’t pick up his phone . The service advisor also told me that when they call they being put from one person to another and its difficult to get hold of the assessor. I’m paying for anything at the dealer As Hollard opted to send my vehicle to the dealership . So why must I take the responsibility. I’m fed up with the excuses and the disservice I’m getting from both Hollard and Standard Bank . I took the policy with Standard Bank. And they chose to use Hollard as their underwriters. The service I’ve received from both is the worst ever . 12 days later and my vehicle is still not fixed . I’ve requested that my vehicle be brought back to my house by 12pm tomorrow as I’m surely going to cancel my policy with Standard Bank Insurance as I’m paying a lot of money for insurance and when I need it I’m getting the runaround from all . Honestly this is the worst service I’ve ever received from any company . I just hope that they bring my vehicle back to my home tomorrow. As surely I’m not going to pay for anything as nothing was done to my vehicle after 12 days . And why must I send emails to find out what’s happening to my vehicle.