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Martinus W

1 reviews | Active since Dec 2011

02 Sept 2024, 21:02

Worst service ever.

A pipe burst in my house kitchen 2 months ago. Thè insurance decided to make use of their contractors, Ngishilo Trading to repair pipe, and to repair damaged ceiling. With their repairs of the ceiling, the contractors damaged my fridge by scratch and dent it. I contacted the insurance immediately about the damaging of my fridge. Now after two months, the insurance want to tell me that they will compensate me with R799 to refilm fridge. My fridge was damaged and I insist on replacement of my fridge, for which a quotation was handed in. The insurance company want to tell me that the dents can be old dents, but I asked them to sent the assessor out. The construction company workers is aware that they damaged my fridge, but now Standard Insurance want to make if I am a **** about damages of my fridge by their contractors. Standard Insurance is really the most poor insurance company ever. I am a client of them for more than 15years without claiming, but now they make me out as a ***** ****. They appointed their poor contractors, who even damaged my walls and paintwork, for which photos was sent to them. I had repaired these on my own expenses. Sometimes I get the idea that insurance is tjommie tjommie with contractors appointed by them. Please people of South Africa, be sure that Standard Insurance is not recommended as a reliable insurance company. Their service, customer relations is of the worst ever. If you have a honest complaint, they make you feel you a ***** ****.

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Replies (2)
MW
Martinus W's update03 Sept 2024, 11:06
Reviewer Update
Photos was sent to insurance day people arrived at my property where fridge and all my cupboards and appliances was on photos to show that contractors not even have a little piece of canvas or material to cover my cupboards and appliances. I used my duvets and material to cover for them, and still they damage my fridge. I have proof that my fridge was not dented or scratched before these contractors start working in my house. Now insurance want to make me of as a **** to say it is old dents and scratches. Please sent contractors to my property and I will ask them to be honest. I had tell exactly the MD of Ngishilo trading who the person of carpenters was that cause damages. But Insurance believe the contractors as the contractors is not reliable and trustworthy, but insurance pay them. I asked the insurance several times for which I have proof also to withheld payment to contractors, that they replace my fridge that they had damaged, but still insurance do not that. Rather make me a **** as their appointed contractors, Ngishilo Trading.
MW
Martinus W's update05 Sept 2024, 19:52
Reviewer Update
Standard Insurance is the worst ever. Photos of non damage fridge was sent to them before contractors start working in my kitchen . After contractors damaged my fridge photos was immediately sent to insurance to proof damages done by Ngishilo Trading workers. The contractors not even cover your appliances, nothing. I had to cover. Still insurance do not want to solve issue, and said assrssment was done, while I asked for an assessor to come assess, but they not sent assessor. Wonder how they made assessment, as only contractor was hete to look to fridge. Poor service of Standard Insurance. They are really not recommend to any individual, rather go to other insurance company who is honest and reliable. I was for more than 15 years client of them, but learn a lesson from such a poor insurance company. Never claimed, but after all my years premiums, they full of stories. Better to end the partnership with such company.