WORST SERVICE AND POOR COMMUNICATION.

On 24 July 2017 I put in a claim when my car got bumped. The consultant who captured my claim said I will receive a full claim reference number by sms so she only gave me the last 6 digits. Till today I did not receive the claim number. The worst part is that Standard bank captured my cellphone number incorrectly and the assigned consultant on my claim did not contact me. He contacted the 3rd party and told him that my claim was unsuccessful at that point it still had no feedback from the insurer that I pay for. When I called in asked about this the consultant Sibinoiso denied that he told the 3rd party that, however I did not believe him. He said there is still admin to be completed for my claim. Still with no contact I followed up and discovered that the car has been assigned to an assessment centre, nobody told me about it. I contacted the centre and took the car in. Once the car was assessed they received feedback but still did not give me any feedback. So I again I kept on following up and I called the assessment centre who informed me that the claim was sent back to the insurer I must contact them. Well then guess the same incompetence of standard bank the assigned consultant Siboniso had no clue about my claim and only woke up once finding out that the car is under warranty and must be fixed at BMW approved repair centre. Again I had to consistently follow up and that is when I discovered there was another repair centre authorized. So again I booked with the centre and took the car in on the 7th of August 2017. To think things will get better well they did not as I do not get updates or communication regarding the progress and eventually today the repair centre informed me that the insurer only authorized additional parts yesterday, they only could order them then on the 15th of August. So the insurer has been stalling and going back and forth. I am super disappointed with standard bank insurance. I will never advice anyone to take this insurance. I personally cannot wait for my car to return so I can start shopping for other insurers. Standard also has declined some requested jobs for the repair of my car and they never gave me feedback. This is the worst insurer ever and I will move all my banking to another bank as well. This is not the first time I am raising this as I have sent email to standard bank insurance department and no manager has contacted me. They have poor service and no communication.