AC
AM C
1 reviews | Active since Nov 2018
16 Feb 2023, 13:23
Worst Service and ******
If you consider to have an insurance, Never ever think of SBIB, SHS*** they never fully disclose information as per requirements and when i change the risk address i was told about an additional Access of R2k jus for me jus having code 10 license, and during the policy take up, i requested the so called to Linda to repeat the additional cover and he never touched on the one for license.
I requested call recordings which took forever to reach me, on the call record i requested the consultant to slowly repeat the additional access which he never did. This idiots are ******.
I logged a complaint n this so called ***** Terral Kisten, just taking site with her cooks employer, talking nosense. If u ever wish to be insured, never think of SBIB, they r ******.
The worst ****** to ever think about, i taken up an insurance with them which i stand to regret
Helpful (0)
Replies (4)0
Replies (4)AC
AM C's updateReviewer Update
16 Feb 2023, 15:05U must tell those ******s complaints people to use their minds correctly when listening to the call record.
Between 4.17 minutes and 4.45seconds there's no where i said YES to what this idiod Govender says i sad Yes, i requested Linda to repeat the additional access, and he never repeated, he only answered my follow up Questions.
Between 4.17 minutes and 4.45seconds there's no where i said YES to what this idiod Govender says i sad Yes, i requested Linda to repeat the additional access, and he never repeated, he only answered my follow up Questions.
AC
AM C's update16 Feb 2023, 15:05
Reviewer Update
U must tell those ******s complaints people to use their minds correctly when listening to the call record.
Between 4.17 minutes and 4.45seconds there's no where i said YES to what this idiod Govender says i sad Yes, i requested Linda to repeat the additional access, and he never repeated, he only answered my follow up Questions.
Between 4.17 minutes and 4.45seconds there's no where i said YES to what this idiod Govender says i sad Yes, i requested Linda to repeat the additional access, and he never repeated, he only answered my follow up Questions.
AC
AM C's updateReviewer Update
16 Feb 2023, 15:23This is not frustration is Nosense
AC
AM C's update16 Feb 2023, 15:23
Reviewer Update
This is not frustration is Nosense
AC
AM C's updateReviewer Update
16 Feb 2023, 18:28**** sbib
Did ur consultant repeat all additional access? No.
Ur ******* Govender's respond, **** u
Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your Hello Peter complaint and thank you for bringing your concerns to our attention.
Kindly be advised that we have investigated the circumstances surrounding the matter and your concerns raised today.
With reference to the discussion with the sales consultant, the requirement is that you be advised of the excesses. This was communicated. There was questions raised by yourself pertaining to the additional excess for an accident claim within 12 months of the policy inception as well as regular driver, which was further explained and accepted on the call. We wish to advise that the onus is on the client to read the policy wording/schedule and the terms and conditions which was also explained on the call.
The matter was reviewed above its entity and the decision remains unchanged with regards to the additional excess and the complaint is closed.
Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
Thanks
Regards
Adeela Mangera
Consumer and High Net Worth / Insurance Complaints / Social Media and Executive Complaint Specialist
Customer Resolution Centre
Tel +***1 /Email: *** / www.standardbank.com
For escalations, please contact:
1st Escalation – Senior Manager: Railene Govender / ***
2nd Escalation- Head of Department: Louis Muzangwa / ***
Standard Bank / South Africa / A member of Standard Bank Group
Did ur consultant repeat all additional access? No.
Ur ******* Govender's respond, **** u
Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your Hello Peter complaint and thank you for bringing your concerns to our attention.
Kindly be advised that we have investigated the circumstances surrounding the matter and your concerns raised today.
With reference to the discussion with the sales consultant, the requirement is that you be advised of the excesses. This was communicated. There was questions raised by yourself pertaining to the additional excess for an accident claim within 12 months of the policy inception as well as regular driver, which was further explained and accepted on the call. We wish to advise that the onus is on the client to read the policy wording/schedule and the terms and conditions which was also explained on the call.
The matter was reviewed above its entity and the decision remains unchanged with regards to the additional excess and the complaint is closed.
Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
Thanks
Regards
Adeela Mangera
Consumer and High Net Worth / Insurance Complaints / Social Media and Executive Complaint Specialist
Customer Resolution Centre
Tel +***1 /Email: *** / www.standardbank.com
For escalations, please contact:
1st Escalation – Senior Manager: Railene Govender / ***
2nd Escalation- Head of Department: Louis Muzangwa / ***
Standard Bank / South Africa / A member of Standard Bank Group
AC
AM C's update16 Feb 2023, 18:28
Reviewer Update
**** sbib
Did ur consultant repeat all additional access? No.
Ur ******* Govender's respond, **** u
Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your Hello Peter complaint and thank you for bringing your concerns to our attention.
Kindly be advised that we have investigated the circumstances surrounding the matter and your concerns raised today.
With reference to the discussion with the sales consultant, the requirement is that you be advised of the excesses. This was communicated. There was questions raised by yourself pertaining to the additional excess for an accident claim within 12 months of the policy inception as well as regular driver, which was further explained and accepted on the call. We wish to advise that the onus is on the client to read the policy wording/schedule and the terms and conditions which was also explained on the call.
The matter was reviewed above its entity and the decision remains unchanged with regards to the additional excess and the complaint is closed.
Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
Thanks
Regards
Adeela Mangera
Consumer and High Net Worth / Insurance Complaints / Social Media and Executive Complaint Specialist
Customer Resolution Centre
Tel +***1 /Email: *** / www.standardbank.com
For escalations, please contact:
1st Escalation – Senior Manager: Railene Govender / ***
2nd Escalation- Head of Department: Louis Muzangwa / ***
Standard Bank / South Africa / A member of Standard Bank Group
Did ur consultant repeat all additional access? No.
Ur ******* Govender's respond, **** u
Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your Hello Peter complaint and thank you for bringing your concerns to our attention.
Kindly be advised that we have investigated the circumstances surrounding the matter and your concerns raised today.
With reference to the discussion with the sales consultant, the requirement is that you be advised of the excesses. This was communicated. There was questions raised by yourself pertaining to the additional excess for an accident claim within 12 months of the policy inception as well as regular driver, which was further explained and accepted on the call. We wish to advise that the onus is on the client to read the policy wording/schedule and the terms and conditions which was also explained on the call.
The matter was reviewed above its entity and the decision remains unchanged with regards to the additional excess and the complaint is closed.
Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
Thanks
Regards
Adeela Mangera
Consumer and High Net Worth / Insurance Complaints / Social Media and Executive Complaint Specialist
Customer Resolution Centre
Tel +***1 /Email: *** / www.standardbank.com
For escalations, please contact:
1st Escalation – Senior Manager: Railene Govender / ***
2nd Escalation- Head of Department: Louis Muzangwa / ***
Standard Bank / South Africa / A member of Standard Bank Group
AC
AM C's updateReviewer Update
16 Feb 2023, 18:46same rubish
Good day I trust you are well. Kindly note we have further reviewed the matter in line with the below. Please note I have listened to the call between yourself and the sales consultant. I make special reference to the point pertaining to the disclosure of excess applicable to the C1 licence. The consultant made reference to the C1 licence together with other additional excesses applicable which was accepted on the call. There was questions raised specifically by yourself pertaining to the additional excess for a accident claim within 12 months of the policy inception as well as regular driver, which was further explained and accepted. The obligation which rests on the client to further read the policy wording/schedule and the terms and conditions was also explained on the call. The call then proceeded until acceptance and closure. In light of the above we regret the decision to apply the additional excess remains unchanged. Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
Thanks
| Railene Govender
Consumer and High Net Worth / Insurance Complaints and Recoveries / Senior Manager
Tel +***1 / www.standardbank.com
For escalations, please contact: Louis Muzangwa -Head of Department***
Standard Bank / South Africa / A member of Standard Bank Group
From: Abednigo Chauke <***>
Sent: Thursday, 16 February 2023 12:15
To: SBISComplaints, <***>
Cc: Govender, Railene R <***>; Muzangwa, Louis L <***>
Subject: Re:General: AM CHAUKE SHS*** ***9
Importance: High At: Terral Kisten U know what u bin useless to handling my complaint and u even talk ******* as if u doing me favor for giving me service u. Even yourself u can't hear what ur so called colleague siad that but because your full of nosense u protecting employer bustard. May i request you to reopen my complaint.
Sent from my phone
-------- Original message --------
From: Abednigo Chauke <***>
Date: Thu, 29 Dec 2022, 15:05
To: ZA Insurance SBIS Complaints <***>
Subject: Re:General: AM CHAUKE SHS*** ***9HiPlease call me, i was told you going to call me.
Sent from my phone
-------- Original message --------
From: ZA Insurance SBIS Complaints <***>
Date: Thu, 29 Dec 2022, 13:56
To: ***
Subject: RE: General: AM CHAUKE SHS*** ***9Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your complaint and wish to thank you for bringing this matter to our attention.
At the outset, we sincerely apologize for the lack of service and inconvenience you have experienced.
Upon receipt of the complaint, we requested for the call recording regarding your excess dispute. We have received the recording and can confirm that the additional excess for C1 license was advised accordingly. Our Client servicing team has confirm that the Call has been shared with you as per your request.
We therefore conclude the additional excess for the C1 license is applicable and we are regrettably unable to refund the excess.
We will therefore proceed to close the complaint on our side in order to make a recommendation to the relevant department accordingly for correction measure purposes.
Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
We regret that our reply is not more favourable and confirm that we at all times try and assist our clients in accordance with the terms and conditions of the policy.
--------------- Original Message ---------------
From: ZA Insurance SBIS Complaints [***]
Sent: 2022/12/29, 13:29
To: ***
Subject: General: AM CHAUKE SHS*** ***9
Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your complaint and thank you for bringing your concerns to our attention.
Kindly be advised that we are currently investigating the circumstances surrounding the matter and we will revert with an update shortly.
Please be advised that I am the complaint specialist that will be investigating and reviewing the matter. The resolution hereof may take up to 8 working days, however we humbly request that you please allow for deviation from the time frame as each matter is taken on its own merit.
We wish to thank you for your continued patience as well as for affording us the opportunity to review the matter.
Kind Regards
Terral Kisten
Consumer and High Net Worth / Insurance Complaints / Social Media and Executive Complaint Specialist
Customer Resolution Centre
Tel: *** / www.standardbank.com
For escalations, please contact:
1st Escalation Senior Manager / Railene Govender / ***
2nd Escalation - Head of Department / Louis Muzangwa/ ***
Standard Bank / South Africa / A member of Standard Bank Group
Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Good day I trust you are well. Kindly note we have further reviewed the matter in line with the below. Please note I have listened to the call between yourself and the sales consultant. I make special reference to the point pertaining to the disclosure of excess applicable to the C1 licence. The consultant made reference to the C1 licence together with other additional excesses applicable which was accepted on the call. There was questions raised specifically by yourself pertaining to the additional excess for a accident claim within 12 months of the policy inception as well as regular driver, which was further explained and accepted. The obligation which rests on the client to further read the policy wording/schedule and the terms and conditions was also explained on the call. The call then proceeded until acceptance and closure. In light of the above we regret the decision to apply the additional excess remains unchanged. Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
Thanks
| Railene Govender
Consumer and High Net Worth / Insurance Complaints and Recoveries / Senior Manager
Tel +***1 / www.standardbank.com
For escalations, please contact: Louis Muzangwa -Head of Department***
Standard Bank / South Africa / A member of Standard Bank Group
From: Abednigo Chauke <***>
Sent: Thursday, 16 February 2023 12:15
To: SBISComplaints, <***>
Cc: Govender, Railene R <***>; Muzangwa, Louis L <***>
Subject: Re:General: AM CHAUKE SHS*** ***9
Importance: High At: Terral Kisten U know what u bin useless to handling my complaint and u even talk ******* as if u doing me favor for giving me service u. Even yourself u can't hear what ur so called colleague siad that but because your full of nosense u protecting employer bustard. May i request you to reopen my complaint.
Sent from my phone
-------- Original message --------
From: Abednigo Chauke <***>
Date: Thu, 29 Dec 2022, 15:05
To: ZA Insurance SBIS Complaints <***>
Subject: Re:General: AM CHAUKE SHS*** ***9HiPlease call me, i was told you going to call me.
Sent from my phone
-------- Original message --------
From: ZA Insurance SBIS Complaints <***>
Date: Thu, 29 Dec 2022, 13:56
To: ***
Subject: RE: General: AM CHAUKE SHS*** ***9Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your complaint and wish to thank you for bringing this matter to our attention.
At the outset, we sincerely apologize for the lack of service and inconvenience you have experienced.
Upon receipt of the complaint, we requested for the call recording regarding your excess dispute. We have received the recording and can confirm that the additional excess for C1 license was advised accordingly. Our Client servicing team has confirm that the Call has been shared with you as per your request.
We therefore conclude the additional excess for the C1 license is applicable and we are regrettably unable to refund the excess.
We will therefore proceed to close the complaint on our side in order to make a recommendation to the relevant department accordingly for correction measure purposes.
Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
We regret that our reply is not more favourable and confirm that we at all times try and assist our clients in accordance with the terms and conditions of the policy.
--------------- Original Message ---------------
From: ZA Insurance SBIS Complaints [***]
Sent: 2022/12/29, 13:29
To: ***
Subject: General: AM CHAUKE SHS*** ***9
Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your complaint and thank you for bringing your concerns to our attention.
Kindly be advised that we are currently investigating the circumstances surrounding the matter and we will revert with an update shortly.
Please be advised that I am the complaint specialist that will be investigating and reviewing the matter. The resolution hereof may take up to 8 working days, however we humbly request that you please allow for deviation from the time frame as each matter is taken on its own merit.
We wish to thank you for your continued patience as well as for affording us the opportunity to review the matter.
Kind Regards
Terral Kisten
Consumer and High Net Worth / Insurance Complaints / Social Media and Executive Complaint Specialist
Customer Resolution Centre
Tel: *** / www.standardbank.com
For escalations, please contact:
1st Escalation Senior Manager / Railene Govender / ***
2nd Escalation - Head of Department / Louis Muzangwa/ ***
Standard Bank / South Africa / A member of Standard Bank Group
Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
AC
AM C's update16 Feb 2023, 18:46
Reviewer Update
same rubish
Good day I trust you are well. Kindly note we have further reviewed the matter in line with the below. Please note I have listened to the call between yourself and the sales consultant. I make special reference to the point pertaining to the disclosure of excess applicable to the C1 licence. The consultant made reference to the C1 licence together with other additional excesses applicable which was accepted on the call. There was questions raised specifically by yourself pertaining to the additional excess for a accident claim within 12 months of the policy inception as well as regular driver, which was further explained and accepted. The obligation which rests on the client to further read the policy wording/schedule and the terms and conditions was also explained on the call. The call then proceeded until acceptance and closure. In light of the above we regret the decision to apply the additional excess remains unchanged. Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
Thanks
| Railene Govender
Consumer and High Net Worth / Insurance Complaints and Recoveries / Senior Manager
Tel +***1 / www.standardbank.com
For escalations, please contact: Louis Muzangwa -Head of Department***
Standard Bank / South Africa / A member of Standard Bank Group
From: Abednigo Chauke <***>
Sent: Thursday, 16 February 2023 12:15
To: SBISComplaints, <***>
Cc: Govender, Railene R <***>; Muzangwa, Louis L <***>
Subject: Re:General: AM CHAUKE SHS*** ***9
Importance: High At: Terral Kisten U know what u bin useless to handling my complaint and u even talk ******* as if u doing me favor for giving me service u. Even yourself u can't hear what ur so called colleague siad that but because your full of nosense u protecting employer bustard. May i request you to reopen my complaint.
Sent from my phone
-------- Original message --------
From: Abednigo Chauke <***>
Date: Thu, 29 Dec 2022, 15:05
To: ZA Insurance SBIS Complaints <***>
Subject: Re:General: AM CHAUKE SHS*** ***9HiPlease call me, i was told you going to call me.
Sent from my phone
-------- Original message --------
From: ZA Insurance SBIS Complaints <***>
Date: Thu, 29 Dec 2022, 13:56
To: ***
Subject: RE: General: AM CHAUKE SHS*** ***9Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your complaint and wish to thank you for bringing this matter to our attention.
At the outset, we sincerely apologize for the lack of service and inconvenience you have experienced.
Upon receipt of the complaint, we requested for the call recording regarding your excess dispute. We have received the recording and can confirm that the additional excess for C1 license was advised accordingly. Our Client servicing team has confirm that the Call has been shared with you as per your request.
We therefore conclude the additional excess for the C1 license is applicable and we are regrettably unable to refund the excess.
We will therefore proceed to close the complaint on our side in order to make a recommendation to the relevant department accordingly for correction measure purposes.
Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
We regret that our reply is not more favourable and confirm that we at all times try and assist our clients in accordance with the terms and conditions of the policy.
--------------- Original Message ---------------
From: ZA Insurance SBIS Complaints [***]
Sent: 2022/12/29, 13:29
To: ***
Subject: General: AM CHAUKE SHS*** ***9
Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your complaint and thank you for bringing your concerns to our attention.
Kindly be advised that we are currently investigating the circumstances surrounding the matter and we will revert with an update shortly.
Please be advised that I am the complaint specialist that will be investigating and reviewing the matter. The resolution hereof may take up to 8 working days, however we humbly request that you please allow for deviation from the time frame as each matter is taken on its own merit.
We wish to thank you for your continued patience as well as for affording us the opportunity to review the matter.
Kind Regards
Terral Kisten
Consumer and High Net Worth / Insurance Complaints / Social Media and Executive Complaint Specialist
Customer Resolution Centre
Tel: *** / www.standardbank.com
For escalations, please contact:
1st Escalation Senior Manager / Railene Govender / ***
2nd Escalation - Head of Department / Louis Muzangwa/ ***
Standard Bank / South Africa / A member of Standard Bank Group
Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Good day I trust you are well. Kindly note we have further reviewed the matter in line with the below. Please note I have listened to the call between yourself and the sales consultant. I make special reference to the point pertaining to the disclosure of excess applicable to the C1 licence. The consultant made reference to the C1 licence together with other additional excesses applicable which was accepted on the call. There was questions raised specifically by yourself pertaining to the additional excess for a accident claim within 12 months of the policy inception as well as regular driver, which was further explained and accepted. The obligation which rests on the client to further read the policy wording/schedule and the terms and conditions was also explained on the call. The call then proceeded until acceptance and closure. In light of the above we regret the decision to apply the additional excess remains unchanged. Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
Thanks
| Railene Govender
Consumer and High Net Worth / Insurance Complaints and Recoveries / Senior Manager
Tel +***1 / www.standardbank.com
For escalations, please contact: Louis Muzangwa -Head of Department***
Standard Bank / South Africa / A member of Standard Bank Group
From: Abednigo Chauke <***>
Sent: Thursday, 16 February 2023 12:15
To: SBISComplaints, <***>
Cc: Govender, Railene R <***>; Muzangwa, Louis L <***>
Subject: Re:General: AM CHAUKE SHS*** ***9
Importance: High At: Terral Kisten U know what u bin useless to handling my complaint and u even talk ******* as if u doing me favor for giving me service u. Even yourself u can't hear what ur so called colleague siad that but because your full of nosense u protecting employer bustard. May i request you to reopen my complaint.
Sent from my phone
-------- Original message --------
From: Abednigo Chauke <***>
Date: Thu, 29 Dec 2022, 15:05
To: ZA Insurance SBIS Complaints <***>
Subject: Re:General: AM CHAUKE SHS*** ***9HiPlease call me, i was told you going to call me.
Sent from my phone
-------- Original message --------
From: ZA Insurance SBIS Complaints <***>
Date: Thu, 29 Dec 2022, 13:56
To: ***
Subject: RE: General: AM CHAUKE SHS*** ***9Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your complaint and wish to thank you for bringing this matter to our attention.
At the outset, we sincerely apologize for the lack of service and inconvenience you have experienced.
Upon receipt of the complaint, we requested for the call recording regarding your excess dispute. We have received the recording and can confirm that the additional excess for C1 license was advised accordingly. Our Client servicing team has confirm that the Call has been shared with you as per your request.
We therefore conclude the additional excess for the C1 license is applicable and we are regrettably unable to refund the excess.
We will therefore proceed to close the complaint on our side in order to make a recommendation to the relevant department accordingly for correction measure purposes.
Should you still be dissatisfied with the outcome of the matter, you may exercise your rights to write to the office of The Ombudsman for Short-Term Insurance. We will abide by the decision of the Ombudsman.
The details for the Ombudsman for Short Term Insurance is as follows ;
Physical Address
1 Sturdee Avenue
1st Floor, Block A
Rosebank
Johannesburg
2196
Tel: +27 (0) 11 *** / Share Call: ***
Fax: +27 (0) 11 ***
PO Box: 32334 Braamfontein, 2017
Email: ***
We regret that our reply is not more favourable and confirm that we at all times try and assist our clients in accordance with the terms and conditions of the policy.
--------------- Original Message ---------------
From: ZA Insurance SBIS Complaints [***]
Sent: 2022/12/29, 13:29
To: ***
Subject: General: AM CHAUKE SHS*** ***9
Good Day
We trust that this e-mail finds you well.
We acknowledge receipt of your complaint and thank you for bringing your concerns to our attention.
Kindly be advised that we are currently investigating the circumstances surrounding the matter and we will revert with an update shortly.
Please be advised that I am the complaint specialist that will be investigating and reviewing the matter. The resolution hereof may take up to 8 working days, however we humbly request that you please allow for deviation from the time frame as each matter is taken on its own merit.
We wish to thank you for your continued patience as well as for affording us the opportunity to review the matter.
Kind Regards
Terral Kisten
Consumer and High Net Worth / Insurance Complaints / Social Media and Executive Complaint Specialist
Customer Resolution Centre
Tel: *** / www.standardbank.com
For escalations, please contact:
1st Escalation Senior Manager / Railene Govender / ***
2nd Escalation - Head of Department / Louis Muzangwa/ ***
Standard Bank / South Africa / A member of Standard Bank Group
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