Worst Insurer Ever. Absolutely ********** service and they do not treat you fairly.

If I could give a minus 5 star rating I would. Standard Bank Insurer is by far the worst Insurers we have ever dealt with. When we bought our house, we thought to go with them as I have been a Standard Bank client for over 30 years and always got good service from them, so I thought their Insurance would be great as well. Boy was I WRONG! Last year they refused to pay for damage to our pool from a neighbour's fallen tree. As it wasn't a natural event, I can understand why they didn't pay out. But then our retaining wall fell over due to a storm and they refused to pay out as it wasn't built to standard. The house was built in the 1800s, nothing was built to standard then!! But the worst of it all, we have had a broken security gate for 5 months now and they refuse to pay out the quoted damage but rather only a third of the cost. After going backwards and forwards with telephone calls for 4 months, we still didn't get a result. Even though every single person I spoke to said they would get back to me NO ONE EVER DID!!!! I always had to phone them back. I have used I don't know how much airtime on their call waiting line. Fed up, my husband eventually spoke to a manager and she was as useless as the other agents. Eventually we sent a complaint to the complaints department and by a small miracle they called him and told him they would send out a service provider to reassess the damaged gate. This was the 25th April. After not hearing from any service provider for 3 weeks we emailed SB again. We have not got a response from anyone. This was two weeks ago. We will now be taking this to the Ombudsman. We are fed up.