Worst Insurer & customer service

Following the storm on 1 Dec, I logged a claim on the app on 2 Dec 2025. For: severe damages to roofs, damage to solar panels of swimming pool. When it rains, the rain pours into the house, which will cause additional damages. The service provider appointed cannot be reached on the number provided. Your appointed service provider for the roof damage - AM BUILDERS GP cannot not be reached on the number provided ***), it says that the number does not exist . Furthermore, I follow up with Standard Bank Insurance daily – and EVERY TIME, they can also not get a hold of this appointee and have to send an email. This probably explains why they have now been “appointed” 3 times I am phoning daily and sending emails to follow-up on the claim. Everytime, I am told that they will follow-up with the service provider. Everytime I ask that the appointed claim consultant phone me back. This has not happened – not once. But NOTHING gets resolved. Re the solar panels: • No-one was appointed. • Then I followed-up. Then the wrong service provider was appointed (an electrician) • I have had to explain at least 4 times that it is the solar panels for the swimming pool (even though the claim was lodged as solar panels of the swimming pool) • Still NO APPOINTMENT – now 9 days later Claim consultant: Matshipi Moloto