worst insurance service

I've been on an accident 26 April after work. i've called the department to try report the accident, try and claim for the damage, 2 days later over 6 of their numbers aren't going through. they experiencing high calls volume. why the hell do you take more clients if you do not have capacity to service. the whole morning my banker and i sent emails and were calling but there is no answer. the service is disappointing. they do not prioritise their clients. such a reputable company with that level of incompetence for such a very critical department. even now no one came back to me or anything like that, waited on the line for over 40 minutes on the different phone numbers.