Worst insurance ever!

Can one be denied a basic human right? On 11 December 2025, I contacted standard bank insurance as I have a blocked toilet. Can you believe that it is now 30 December 2025 and the toilet is still blocked? Firstly, I was helped by Tsakane who said that they will find a plumber. Then she went quiet and I had to follow up and found that the claim was closed and no one could provide a reason. Tsakane was unreachable every single time and never responded to any of the emails sent. Finally, after probably 5 further calls, we were transferred to another lady who said she will re-open the claim and indicated that there are no service providers in my area. She then indicated that an amount can be paid out if we find our own plumber. This we did and sent through quotes etc. Again silence and we had to follow up again and found Refilwe who again asked for the documentation which was sent. And then silence again. We called again and found that the claim was closed again with no reason. Now, how cruel is it to leave people without the use of their toilet from 11 December 2025 to date. But month after month instalments to pay for insurance are deducted. I would not recommend standard bank insurance to anyone. I mean if a normal basic need like proper sanitation is not prioritised, how can you trust such an insurance?