1 reviews | Active since Oct 2020
WORST INSURANCE EVER!!
WORST INSURANCE EVER!
I've never been so disrespected by a service provider ever in my life! I lodged a claim three week ago for the installation of a new bath and to this day I have not received any assistance from Standard Bank Insurance. THREE WHOLE WEEKS for them to install a new bath. What's frustrating and also a huge inconvenience is the following:
1. Upon lodging a claim, they sent contractors to my house who didn't know their job and couldn't install a bath. They took out my old bath and assured me they would come back to install a new one. That has not happened and my bathroom was left in disarray. We have no bath, we wash ourselves in the basin!!
2. When we called to complain about the mess of the contractors, Standard Bank Insurance sent another contractor. The new contractor assessed the damage and said his team would come back within a few days to finish installing the bath. None of that has happened and it's been three weeks. What am I paying for if they can't hire contractors who know the job and can do it without causing me, the client, so much grief?! It's Standard Bank Insurance's job to vet their contractors and make sure they deliver outstanding services to their clients. Had I made my own means and hired someone myself, none of this would have happened.
3. I have spent so much money on airtime calling Standard Bank Insurance and holding for lengthy periods only for them to not assist me. I'm angry, I'm disappointed and I wouldn't dare recommend Standard Bank Insurance to anyone!
CLAIM NUMBER HLC22/006924, for anyone willing to assist me.
It's absolutely appalling how I'm being treated by Standard Bank Insurance and their equally *********** contractors. We are now in March and the bath has not been full installed. There has been at least four groups of people coming to my house, all there to install the bath, but STILL the bath is yet to be installed. How is that even possible?! Please make me understand? I'm so angry and so disappointed. A group of contractors came this morning from the same company and they were not impressed by the work that was done by their colleagues. So tell me, will the real contractors who are experts at their jobs be sent to finalise the installation of my bath. Is that too much to ask?
It's absolutely appalling how I'm being treated by Standard Bank Insurance and their equally *********** contractors. We are now in March and the bath has not been full installed. There has been at least four groups of people coming to my house, all there to install the bath, but STILL the bath is yet to be installed. How is that even possible?! Please make me understand? I'm so angry and so disappointed. A group of contractors came this morning from the same company and they were not impressed by the work that was done by their colleagues. So tell me, will the real contractors who are experts at their jobs be sent to finalise the installation of my bath. Is that too much to ask?