Worst Insurance ever,

We submitted our claim in October 2017 after the KZN storms, and waited 5 weeks there after for the assessor to come on site, and during that time nobody bothered to tell us what is happening, we had to keep on calling the call center that takes hours to answers. We were told to submit proof that the wall was repaired after it was damaged and we did that but still today nothing has been said or done. Every-time we call the call center we would find that our claim is just sitting somewhere and has not been forwarded to the relevant person to process it. Standard bank insurance is; - unreliable. -does not give feedback -lacks compassion -does not deliver -waist of time -frustrating -Takes for ever to answer calls -does not reply to emails -the worst insurance company I ever dealt with.