rP
robert P
1 reviews | Active since Jun 2010
05 Jan 2021, 11:49
Worst Insurance Company - Quick to take your money, but decline all your claims
Refer to my previous complaint as this is a follow-up to "I pay an extremely lot of money every month for declined Insurance claims"
Standard bank & Standard bank Insurance you once again have shown that you were extremely quick to update the post, booh hooh, you feel sorry for the poor service you delivered and take nothing serious...
You never called me back, You declined my claim with a lame excuse on my fridge, stating that my fridge which broke as a result of machanical failure, you regard as due to wear & tear, You dont cover for wear & tear...5 year old fridge, but you cover for upto 8 years...lame and best excuse to decline anyones claim...
You quick to take the higher premiums you talked me into taking at the time of sale, but deliver the poorest level of customer service,
I will continue to expose your bad service, with a hellopeter complaint every single day, untill you realise how you trying to cheat me.. I am paying standard bank a lot of money in Insurance, My home loan, and other services, yet you chose to cheat me like this.. You ******.
For anyone else thinking of taking out Insurance with Standard bank Insurance, I advice against it, best service during the sale and will talk a hole in your head as to why you need to pay the higher premiums, but their after service support is the worst. they quick to find any and the best reasons in the world to decline your claims... standard bank Insurance is the worst Insurance company in South Africa. I am disgusted to paying you monthly so that you can employ the very people that make poor decisions in cheating customers when we most need your help. My fridge broke, I put in a claim, you send a covid forensics into my house, exposing my family to possible sickeness. I took the risk as we in need of having our broken fridge replaced under insurance as it has sustained internal leaks which is preventing it from making cold, regassing is not helping as it has internal leaks...Broke as a result of machanical failure...You ******** talk about wear and tear....
Helpful (0)
Replies (5)0
Replies (5)rP
robert P's updateReviewer Update
05 Jan 2021, 12:24I did update my claim number and policy number in the hidden section of this post, Search for my name and surname on your database if you really felt this was important to you, but it is not.
I just called and spoke to
I just called and spoke to
Sibusiso Made, said there is no complaints on record, so no one bothered logging my complaint before I spoke to Sibusiso, Sibusiso said that he will log to the complaints commission or something and I can use his name and time of the call and date as a reference: 05/01/2021 @ 12:15pm.
I was promised that I should get a call before 5pm today from the complaints commission or something. Lets see what happens. I will update and make another post on the outcome tomorrow,
I was promised that I should get a call before 5pm today from the complaints commission or something. Lets see what happens. I will update and make another post on the outcome tomorrow,
rP
robert P's update05 Jan 2021, 12:24
Reviewer Update
I did update my claim number and policy number in the hidden section of this post, Search for my name and surname on your database if you really felt this was important to you, but it is not.
I just called and spoke to
I just called and spoke to
Sibusiso Made, said there is no complaints on record, so no one bothered logging my complaint before I spoke to Sibusiso, Sibusiso said that he will log to the complaints commission or something and I can use his name and time of the call and date as a reference: 05/01/2021 @ 12:15pm.
I was promised that I should get a call before 5pm today from the complaints commission or something. Lets see what happens. I will update and make another post on the outcome tomorrow,
I was promised that I should get a call before 5pm today from the complaints commission or something. Lets see what happens. I will update and make another post on the outcome tomorrow,
rP
robert P's updateReviewer Update
05 Jan 2021, 17:19Standard bank Insurance you once again failed to call me, as this is not urgent, I am just another customer you *****ed over, so who cares right...you still getting paid monthly.
rP
robert P's update05 Jan 2021, 17:19
Reviewer Update
Standard bank Insurance you once again failed to call me, as this is not urgent, I am just another customer you *****ed over, so who cares right...you still getting paid monthly.
rP
robert P's updateReviewer Update
05 Jan 2021, 17:42You decline my claim, stating it is due to wear and tear, after you did a visual inspection....
No one bother doing a technical inspection, open up the fridge check if any wires is burnt, check if any pipes is damaged to try and trace and see if it is infact an internal leak as I was told by a private fridge tech I had to pay. i am paying you aswell..you lazy cheating ****** who does nothing but ***** my money every month and when I need your services, cheats me into a corner with your lies.
No one bother doing a technical inspection, open up the fridge check if any wires is burnt, check if any pipes is damaged to try and trace and see if it is infact an internal leak as I was told by a private fridge tech I had to pay. i am paying you aswell..you lazy cheating ****** who does nothing but ***** my money every month and when I need your services, cheats me into a corner with your lies.
rP
robert P's update05 Jan 2021, 17:42
Reviewer Update
You decline my claim, stating it is due to wear and tear, after you did a visual inspection....
No one bother doing a technical inspection, open up the fridge check if any wires is burnt, check if any pipes is damaged to try and trace and see if it is infact an internal leak as I was told by a private fridge tech I had to pay. i am paying you aswell..you lazy cheating ****** who does nothing but ***** my money every month and when I need your services, cheats me into a corner with your lies.
No one bother doing a technical inspection, open up the fridge check if any wires is burnt, check if any pipes is damaged to try and trace and see if it is infact an internal leak as I was told by a private fridge tech I had to pay. i am paying you aswell..you lazy cheating ****** who does nothing but ***** my money every month and when I need your services, cheats me into a corner with your lies.
rP
??? Dear standardbank, do you not care? am I just someone paying you to stay in Business.
Where is the Customer Service, where is the Product I need now which I paid for????
robert P's updateReviewer Update
06 Jan 2021, 15:59Day 3 of logging my Complaint.
Your Complaints Officer still didnt call me, still waiting, was again promised before close of Business but still nothing,
ACKNOWLEDGEMENT OF COMPLAINT: R***** SHS*** SHS***
Your Complaints Officer still didnt call me, still waiting, was again promised before close of Business but still nothing,
ACKNOWLEDGEMENT OF COMPLAINT: R***** SHS*** SHS***
??? Dear standardbank, do you not care? am I just someone paying you to stay in Business.
Where is the Customer Service, where is the Product I need now which I paid for????
rP
robert P's update06 Jan 2021, 15:59
Reviewer Update
Day 3 of logging my Complaint.
Your Complaints Officer still didnt call me, still waiting, was again promised before close of Business but still nothing,
ACKNOWLEDGEMENT OF COMPLAINT: R***** SHS*** SHS***
Your Complaints Officer still didnt call me, still waiting, was again promised before close of Business but still nothing,
ACKNOWLEDGEMENT OF COMPLAINT: R***** SHS*** SHS***
??? Dear standardbank, do you not care? am I just someone paying you to stay in Business.
Where is the Customer Service, where is the Product I need now which I paid for????
rP
robert P's updateReviewer Update
07 Jan 2021, 12:46Day 4 or 5, I lost track...another day you failed to call me...
Email reply sent to everyone below, lets see who replies...
"Oganne, Ofentse - Senior Complaints Specialist & Social Media Moderator
"Govender, Railene - Manager
*** - Head of Complaints
Hi All,
Email reply sent to everyone below, lets see who replies...
"Oganne, Ofentse - Senior Complaints Specialist & Social Media Moderator
"Govender, Railene - Manager
*** - Head of Complaints
Hi All,
Can someone please urgently call me in this regard.
10 Days or what ever amount of Days for someone to get back to me is not good enough..where is the reassurance that someone from StandardBank actually cares enough to provide good service.
You and standard Bank do not care about your paying customers and you have shown it in the way my claim and my complaint is being handled.
The Phone numbers at the bottom of this email, does not connect to anyone, Railene and Louis, I tried calling your numbers aswell, no answer. so what is the use of being with Standardbank and paying for a service or services, if it does not work for the intended purpose of which it was signed up for???
as a paying customer which hold multiple services with you, I am extremely disgusted by the way myself and my Family inconvenienced by the lack of Service received from Standard Bank.
Looks like Standard Bank is ready to throw away a few customers as a result of this. Seems you dont care about providing us with a service, however you dont mind taking our money.
My fridge broke, a visual inspection was done on the outer side of my fridge by a covid forensics person you sent to my house, which could potentially put my family at risk of infection. let alone the fact that he missed our 1st appointment he self arranged, with a lame excuse stating that he
No one bothered opening my fridge to do a proper inspection to trace the actual fault, cause of fault and to see and test the faulty parts to see if anything failed and what the reason it is...I know nothing about fridges, I only go about what was told to me and relayd the information as best I and from what I have seen.
I am disgusted for the reason my claim was declined...
I have escalated this to the Ombudsman for Short Term Insurance, I have made this poor service public on HelloPeter and Facebook, as I am extremely unhappy for the reasons pointed...I want my fridge to be replaced. I had a bad festive as a result of not being able to buy enough food to store in our Fridge, as we had already lost alot of food that went off and had to throw away as a result of our fridge having stopped working. I have not previously mentioned this as it is not relevant.
Further more we are now without a fridge, which you refuse to fix or replace. Yet, you keep billing me for Insurance and you dont have the decency to pick up a phone and call me..Hello SIR, I am looking into this.
I am disgusted by the poor service I am receiving from Standardank....
Do I dare threaten to move my services to another provider???? Do I dare threaten to cancel, Is this what you want...???? Do you evens care? No you dont.
Regards,
********
********
rP
robert P's update07 Jan 2021, 12:46
Reviewer Update
Day 4 or 5, I lost track...another day you failed to call me...
Email reply sent to everyone below, lets see who replies...
"Oganne, Ofentse - Senior Complaints Specialist & Social Media Moderator
"Govender, Railene - Manager
*** - Head of Complaints
Hi All,
Email reply sent to everyone below, lets see who replies...
"Oganne, Ofentse - Senior Complaints Specialist & Social Media Moderator
"Govender, Railene - Manager
*** - Head of Complaints
Hi All,
Can someone please urgently call me in this regard.
10 Days or what ever amount of Days for someone to get back to me is not good enough..where is the reassurance that someone from StandardBank actually cares enough to provide good service.
You and standard Bank do not care about your paying customers and you have shown it in the way my claim and my complaint is being handled.
The Phone numbers at the bottom of this email, does not connect to anyone, Railene and Louis, I tried calling your numbers aswell, no answer. so what is the use of being with Standardbank and paying for a service or services, if it does not work for the intended purpose of which it was signed up for???
as a paying customer which hold multiple services with you, I am extremely disgusted by the way myself and my Family inconvenienced by the lack of Service received from Standard Bank.
Looks like Standard Bank is ready to throw away a few customers as a result of this. Seems you dont care about providing us with a service, however you dont mind taking our money.
My fridge broke, a visual inspection was done on the outer side of my fridge by a covid forensics person you sent to my house, which could potentially put my family at risk of infection. let alone the fact that he missed our 1st appointment he self arranged, with a lame excuse stating that he
No one bothered opening my fridge to do a proper inspection to trace the actual fault, cause of fault and to see and test the faulty parts to see if anything failed and what the reason it is...I know nothing about fridges, I only go about what was told to me and relayd the information as best I and from what I have seen.
I am disgusted for the reason my claim was declined...
I have escalated this to the Ombudsman for Short Term Insurance, I have made this poor service public on HelloPeter and Facebook, as I am extremely unhappy for the reasons pointed...I want my fridge to be replaced. I had a bad festive as a result of not being able to buy enough food to store in our Fridge, as we had already lost alot of food that went off and had to throw away as a result of our fridge having stopped working. I have not previously mentioned this as it is not relevant.
Further more we are now without a fridge, which you refuse to fix or replace. Yet, you keep billing me for Insurance and you dont have the decency to pick up a phone and call me..Hello SIR, I am looking into this.
I am disgusted by the poor service I am receiving from Standardank....
Do I dare threaten to move my services to another provider???? Do I dare threaten to cancel, Is this what you want...???? Do you evens care? No you dont.
Regards,
********
********