DN
Dayalan N
1 reviews | Active since Mar 2016
01 Oct 2021, 06:56
Worst Insurance company
The worst company to insure with, couple months ago I called for home assist and no one ever came out or called me to come through, then my premiums is increased I had enough I want to cancel my insurance...This is the worst company to insure with you can never get ahold of anyone and the service is pathetic
Helpful (0)
Replies (2)0
Replies (2)DN
Dayalan N's updateReviewer Update
01 Oct 2021, 10:18The response from Standard bank is the turn around time takes 8 working days, how is that for service and delivery, absolutely pathetic
DN
Dayalan N's update01 Oct 2021, 10:18
Reviewer Update
The response from Standard bank is the turn around time takes 8 working days, how is that for service and delivery, absolutely pathetic
DN
Dayalan N's updateReviewer Update
01 Oct 2021, 12:35Received a call from Refilwe from the claims department was not helpful at all and have no customer service experience whatsoever, she blind transfers me to another department where I was holding on for quite a long time. I then received a call now from Terral Kisten and she raised her voice at me... I told her she works in a complaints department she should not be raising her voice at me that is no way to speak to a customer... disgusting !!! I am going onto other social media platforms and this is no way to speak to any customer!! Due to this I will cancel my policy and move my home loan and I am going to escalate this to the CEO of standard bank today !!!
DN
Dayalan N's update01 Oct 2021, 12:35
Reviewer Update
Received a call from Refilwe from the claims department was not helpful at all and have no customer service experience whatsoever, she blind transfers me to another department where I was holding on for quite a long time. I then received a call now from Terral Kisten and she raised her voice at me... I told her she works in a complaints department she should not be raising her voice at me that is no way to speak to a customer... disgusting !!! I am going onto other social media platforms and this is no way to speak to any customer!! Due to this I will cancel my policy and move my home loan and I am going to escalate this to the CEO of standard bank today !!!