Worst insurance

Claim was lodged on 1July 2020. We had a geyser burst and it was replaced, however, the other contractors took so long to do repairs for other damages we decided to take the payout and fix it ourselves. I have already sent the agreement of loss, signed, with a bank statement, last week Thursday 13 August 2020. Phoned on Monday to enquire about the payout, was told it would take 24 hours. Phoned again yesterday and nothing as yet. Countless hours spent on the phone to resolve this and no joy yet. Worst insurance I have had to deal with ever!