Worst Insurance

If I could give them 0 stars I would because a 1is high of a rating for them. Earlier this year we had a geyser burst.Standard bank sent out a plumber whom said the geyser is still under warranty so the manufacturer/supplier has to come replace it.The manufacturer then came to replace the geyser,However, a week later water started to drip through our ceiling.I contacted the plumber standard bank sent out and he said the suppliers knocked out a pipe when they installed the geyser and that it is not his job to fix but he will fix it,which he did. Our ceiling was damaged in the process which I reported to standard bank and the plumber confirmed that there was no damage to the ceiling prior to him being there.5 months later I still haven't heard a single word from them and I phoned in again.They then sent an assessor who submitted a report to them.They then came back to me to say they do not cover that which I Argued because are you supposed to have extra cover that covers their contractors?I escalated it to the complaints department whom then sent an internal auditor/assessor who reported that it is a valid claim.Standard bank insurance then turned around and said my property is under valued which I argued because 2 years ago we did improvements and I called in to the insurance and an evaluator came out.Our property's value increased as did our premiums. I called in everyday since but the agents keep saying they are escalating it to a manager and they are going to call me back.I haven't gotten a single call and I have just found out that the claim has been closed.

I never had a problem with standard bank insurance before until this year and because of this I would never recommend them.They are the worst.