Worst Insurance

I have been trying to get hold of someone at Standard Bank Insurance to discuss our claim. Someone drove through our boundary wall on the 1st of January 2019 and we put through a claim. Since then not been able to speak to anyone. I have sent multiple emails with no response. Standard bank has sent a company to do the repairs, but they have no tools to work with nor do they have the proper precast walling. I am at the end of my tether and cannot believe how badly Standard Banks service has gotten. Everytime i call the call centre, i am hold for 25 minutes. This is absolutely unacceptable