1 reviews | Active since Jul 2024
Worst house insurance on the market
These are my opinions: Standard Bank House Insurance is the worst house insurer on the market. They find one fault (lack of maintenance on one thing) and then use that as an excuse for every other thing that HAS been maintained but is also damaged.
They made me a reasonable and fair offer telephonically initially, and then reneged on that offer. They REFUSED to give me a copy of that recording and then offered a ridiculously low and unfair amount. What a nightmare! I have paid my insurance premiums consistently for 17 years, and this is their service. In my opinion, they are happy to take your premiums, but not happy to pay out. Unfair and an horrific experience.
I even went to great lengths to take this dispute to the National Financial Ombudsman. In my opinion, don't waste your time... they are completely on the side of the bank and will ignore your points and proof.
PS My neighbours who were in the same boat after a terrible hail storm, had repaired homes from Sanlam. In 2 weeks their homes were repaired. No arguments. No drama. It took me 10 months to get anything out of Standard Bank!
Go with somebody else... please people!
I have no interest in dealing with your company again.
Feel free to look into the matter, but my days with Standard Bank are over, as are those of many of my friends and family after they have watched this 10 month drama unfolding.
Your agent, Thobeka Maxhwane that dealt with my complaint was disingenuous in my opinion.
She made a telephonic offer for a portion of the repairs. It was more than half of the cost of repairs, but fair in my eyes due to the fact that some areas had been maintained and others not.
The offer suddenly changed to a lower amount.
I asked her for a recording of the conversation where she very clearly makes the offer, but she refused to give it to me.
I feel that it was my right to have a copy.
Eventually she told me that I could go to any branch of Standard Bank and would be given a copy.
I wasted time and energy doing this, only to be told by the Bank Manager that they have no access to these recordings.
How dare she send me on a wild goose chase!
I was then offered lower amounts for every other repair with the excuse that these areas were also not maintained. Not true! They were very well maintained.
I requested that Thobeka Maxhwane escalate my complaint. She ignored this request.
Only when I eventually took my complaint to the Ombudsman (months later), was the complaint escalated.
It is incredulous that a supposedly professional company has been this disingenuous, and. in my opinion, underhanded.
Goodbye Standard Bank Insurance
I have no interest in dealing with your company again.
Feel free to look into the matter, but my days with Standard Bank are over, as are those of many of my friends and family after they have watched this 10 month drama unfolding.
Your agent, Thobeka Maxhwane that dealt with my complaint was disingenuous in my opinion.
She made a telephonic offer for a portion of the repairs. It was more than half of the cost of repairs, but fair in my eyes due to the fact that some areas had been maintained and others not.
The offer suddenly changed to a lower amount.
I asked her for a recording of the conversation where she very clearly makes the offer, but she refused to give it to me.
I feel that it was my right to have a copy.
Eventually she told me that I could go to any branch of Standard Bank and would be given a copy.
I wasted time and energy doing this, only to be told by the Bank Manager that they have no access to these recordings.
How dare she send me on a wild goose chase!
I was then offered lower amounts for every other repair with the excuse that these areas were also not maintained. Not true! They were very well maintained.
I requested that Thobeka Maxhwane escalate my complaint. She ignored this request.
Only when I eventually took my complaint to the Ombudsman (months later), was the complaint escalated.
It is incredulous that a supposedly professional company has been this disingenuous, and. in my opinion, underhanded.
Goodbye Standard Bank Insurance
I have spent 10 months of my life working on dozens and dozens of emails, and months working on documents for the Ombudsman.
I have no desire to spend a minute more on this.
Please do not contact me. It is too late,
I just wanted my opinions aired so that other people can see my experiences with your company from my perspective.
Thank you
I have spent 10 months of my life working on dozens and dozens of emails, and months working on documents for the Ombudsman.
I have no desire to spend a minute more on this.
Please do not contact me. It is too late,
I just wanted my opinions aired so that other people can see my experiences with your company from my perspective.
Thank you